"When they go low, we go high"

Michelle Obama

It's Inevitable

At some point we are all going to have to deal with difficult people. Wouldn't it be great to learn the best practices to deal with this as effectively as possible and increase the odds of a truly win-win outcome? 

This interactive one-day workshop will get you thinking and digging deeply to bring out your absolute best when it matters most. 

What's Included

Topics:
  • What makes people difficult?
  • Understanding Conflict
  • Understanding DiSC Personalities
  • Adapting Behaviours
  • 20 Tactics for Dealing with Difficult People
  • The "5-P Model" For Mastering Difficult People
  • 1 Bonus Pro-Tip

Exercises:
  • Group Exercises
  • 1:1 Exercise​​

Who is this for?
  • Ideal for all levels of Customer-facing Staff, Leaders and Executives



What You Will Gain

  • Gain a deeper understanding of personality styles
  • Learn how to use insights to your advantage
  • Get new perspectives on healthy vs unhealthy conflict
  • Learn a simple, but highly effective method to handle difficult people with Ninja-Like ability.
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